Jarod Johnson, “Dr Drain”, was our tech – he was super helpful and friendly! He was very quick and gave us some great tips! He explained the service that needed to be done and he was very professional! The charge was very reasonable. I also liked that we could schedule our appointment online and they give you a 30 minute call prior to coming out.

Slow drain in kitchen sink. They used snake and couldn’t determine the cause. Tech put pipes back together and didn’t test. Next thing I know, I had water coming from under the sink! Called to tell them, I had pipe leak and they CHARGED ME TO FIX THEIR DAMAGE! Honestly, would you do this to your mother? WILL NEVER USE AGAIN!!

Nick’s Plumbing was able to get a technician out the same day and diagnosed out A/C issues quickly. The technician was very knowledgeable and happy to explain the issues he saw and why we were having problems. We signed up for the VIP membership and are very happy with the A/C team!

My service technician was excellent. Mr. Salazar was extremely knowledgeable and professional. He explained what he was going to do. All possible actions and the cost.

We had an unexplained slow dripping leak. Ethan Coker was our technician and he was thorough in his troubleshooting and eliminating possible sources of the problem before having to put a hole in the sheetrock to discover the problem. Once that was done he was able to efficiently and without a lot of mess drain the ceiling of BUCKETS of water before repairing a copper pipe. He was very professional answering a slew of questions without frustration, he performed the repair with care, and he cleaned up (YAY!!!) after he was done. They came quickly at the end of the day even though we didn’t know it was actually an emergency. Overall a great experience.

I had to replace a main drain line for my utility room (to the sewer main) and a gas main from the meter to my home. Project involved some interconnecting trenching in the backyard, quite a bit. The Nick’s team (Eric ran the project) did a great job. Started Monday, city inspection and backfill done by Thursday. Great communication, neat, orderly and clean. They handled changes and adversity well as the project moved. Great group.

Told me my water heater was broken! Tried to sell me a new one! Got second opinion and the pilot was out! Don’t trust these people!

Nick’s plumbing used to be good and honest, however that is not the case anymore. We recently had a small leak at the natural gas connection to the water heaters and one furnace, so Centerpoint shut it off and told us to call a plumber to reseal the connections. So we called directly to Nick’s based on the positive experience before. First they only addressed the water heaters and did not even check the furnace, so the natural gas to furnace is still shut off with Centerpoint’s tag. Secondly and most importantly, the technician was not honest about the work needs to done. He called my wife about the repairs and told her the flexible hoses leaked and must be repaired, then my wife agreed to proceed. But once I received the repair details and invoice, I called to confirm with technician on where the leak is, after some exchange, he eventually confirmed that there was no leak on the hose and stated he would charge me the same for re-applying sealant to the connections whether the hose is replaced, I guess that’s the “minimum” charge for him to do any work or just trip charge. When I asked about Centerpoint’s recommendations, he just dismissed it as it is his call on what he would repair. Nick’s plumbing did not stay true to their “values” when they were a smaller plumbing company. Needless to say, we won’t be calling them for any future works anymore.